Ethixa Rate Schedule

IT Support Rates

Desktop, server, appliance support, email, general support that doesn’t fall into any other category
Standard Rate: $165 per hour

Extended Rate: $215 per hour

Application Development Rates

.NET, Java, JavaScript, e-commerce and other scripting, code, or software development
Standard Rate: $215 per hour

Extended Rate: $265 per hour

Media Production

Web design, graphic design, and basic video production
Standard Rate: $115 per hour

Extended Rate: $165 per hour

Standard Rates: Monday-Friday, 8 AM-5PM
Extended Rates: Weekends, holidays, outside normal business hours, and emergency scheduling occurring during normal business hours
Travel: Remote support and on-site support rates are the same. Remote support eliminates charges for travel time.

Managed Service Program and Discounted Rates

Asset Inventory Sheet

Providing service through an Ethixa managed services plan such as the Watchman Select, Watchman Total Care, or Backman, requires that all assets be included on Ethixa’s asset inventory sheet. The asset inventory sheet details service selections and pricing for an environment using the pricing structure defined in this document.

Watchman Select

The Watchman Select allows the customer to place selected assets, as per the asset inventory sheet, into our managed services program. The Watchman Select is a service that is pre-billed monthly. Support on the selected assets will be billed at our reduced Watchman Select rates. Support on assets not selected for inclusion in the program will be billed at Ethixa’s regular rates in the month following the work performed.

Monthly Service:

  • Site Service Fee: $150/site
  • Per Server Fee: $250
  • Per Workstation Fee: $60
  • Per Server AV: $5
  • Per Workstation AV: $3

Hourly Support Fees:

  • Watchman Select Standard: $140 per hour (Monday-Friday, 8 AM-5PM)
  • Watchman Select Extended: $190 per hour (weekends, holidays, outside normal business hours, emergency scheduling)

One-time Setup Fees:

  • Site Setup Fee: $500
  • Per Server: $100
  • Per Client: $50

Watchman Total Care

The Watchman Total Care places a customer’s entire environment, as defined by the asset inventory sheet, into Ethixa’s managed services program. The Watchman Total Care is a service that is pre-billed monthly. Support for all assets will be billed at our reduced Watchman Total Care rates in the month following the work performed.

Monthly Service:

  • Site Service Fee: $150/site
  • Per Server Fee: $200
  • Per Workstation Fee: $45
  • Per Server AV: $5
  • Per Workstation AV: $3

Hourly Support Fees:
Watchman Total Care Standard: $115 per hour (Monday-Friday, 8 AM-5PM)
Watchman Total Care Extended: $165 per hour (weekends, holidays, outside normal business hours, emergency scheduling)

One-time Setup Fees:

  • Site Setup Fee: $500
  • Per Server: $100
  • Per Client: $50

Backman Endure Pricing

Backman Endure provides system backup, off-site replication, and emergency virtualization for selected assets, as defined by the asset inventory sheet. The Backman is a service that is pre-billed on a monthly basis.

Initial Fees: There is a one-time setup fee of $1500 for installing and configuring the Backman Endure service. The setup fee includes a site review in order to determine the proper size of the Backman appliance. The cost of the Backman appliance is billed prior to the installation of the service according to the included pricing chart.

Pricing: pricing for Backman endure varies, depending on the amount of data on the selected assets. Selecting assets determines the size of appliance required to properly support the Backman service.

Discounts: placing the Backman on assets that are also covered by the Watchman Total Care or the Watchman Select reduces the monthly Backman service fee by 15%.

Add-Ons: there are several add-ons available to further enhance the service provided by the Backman.

  • Additional included assets: A single asset is included in the base Backman Endure service. Additional assets may be selected for $10/month.
  • Unlimited data retention: The base Backman Endure service retains backups for one year. If data must be retained for more extended time periods, unlimited data retention is available. Ethixa reserves the right to delete backups upon cancellation of the service. Pricing is according to data sizes as detailed in the included chart.
  • Screenshot verification: $10 per selected asset
  • Application verification: $25 per application to be tested
  • Full Network Environment Restore Testing: $1,250/server, $750/workstation. Multiple restore tests qualify for discounts of up to 25%.

Multiple locations: Each location requires its own Backman appliance and the service will be priced accordingly.

Backman System Guard Pricing

The Backman System Guard program provides for image-based backups of selected systems to an on-site storage device and provides off-site data replication.

Monthly Service:

  • Site Service Fee: $150/site (only a single site fee is required when using multiple services)
  • On-time Setup Fee: $500 (includes purchase of on-site storage device) *
  • Per System Fee: $150/month up to 2 TB**

*Adding multiple assets to Backman plans may reduce the initial setup fees
**Additional storage is available for an additional fee

Backman Data Guard Pricing

The Backman Data Guard program provides for file backups of selected systems to an on-site storage device and provides off-site data replication.

Monthly Service:

  • Site Service Fee: $150/site (only a single site fee is required when using multiple services)
  • On-time Setup Fee: $500 (includes purchase of on-site storage device)
  • Per System Fee: $60/month up to 2 TB**

*Adding multiple assets to Backman plans may reduce the initial setup fees
**Additional storage is available for an additional fee

Bitlocker

Bitlocker is a Microsoft technology that provides encryption for storage devices. Ethixa requires that an imaged-based backup plan be applied prior to enabling Bitlocker due to the difficulty of recovering data from an encrypted drive which could result in data loss.

Monthly Service:

  • On-time Setup Fee: $150 per device
  • Requirements: image-based backup plan

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