Things break. That's a fact that you can’t dismiss or ignore. In a reactive support model, people respond when things break, and then scramble to fix them. For example, when the monitor fails to turn on in the morning, somebody needs to find another one. Another, more serious, situation is when the server fails and technicians must scramble to bring it back online.
BFA, or Break Fix Agony has many hidden costs including the extra time to make the repair, restore lost data, and recoup the loss of actual work. Your employees are valuable—you know this from your payroll and the outputs your staff produces. Paying a staff member, engineer, or manager to sit idle while IT scrambles to fix an issue is agony. Hardcore agony!
In a proactive support model, many things begin to happen. First, the environment is monitored regularly to look for potential trouble areas. With this approach, it is possible to significantly reduce the occurrences or impacts of failure. For example, before a drive fails and renders an employee (or an entire organization) unproductive, Ethixa may be able to replace a drive that is showing signs of failure before anyone would have been impacted. This has far-reaching cost benefits in increasing productive continuity and reducing downtime occurrences. Assets typically give off signals long before they completely fail. Today’s high performance systems can often hide the details of failure until it is just too late.